What We Do

The goal of case management is to optimize student functioning by addressing concerns on an individual basis.  Case managers strive to empower students toward personal and academic success by recognizing strengths, promoting growth in self-advocacy, developing community, coordinating care and supporting goals.  The case manager assesses the needs of students, offers crisis intervention and support, links students to appropriate resources, facilitates referrals, provides continued follow-up services and serves as an advocate for students.  Case management services are provided to currently enrolled students.

  • Your initial appointment with a case manager will last approximately 60 minutes as you and case manager will conduct a holistic assessment to gather information related to your well-being. The case manager will explore areas related to mental and emotional health, academic difficulties, living environment, financial stressors, etc., in an effort to identify areas of need and options for support. The case manager will discuss resources and options and work with you to create a plan of action.

  • Follow-up or check-in appointments are a way for you to remain connected with a case manager to discuss your connection to resources, academic success, and mental and emotional well-being. Often these follow up appointments are conducted during a 30-60 minute in-person appointment, but you and your case manager may also arrange to check in by phone or email when appropriate.
  • CPS offers transition of care assistance to off-campus counseling or psychiatric providers if it is determined that we cannot meet a student's needs or if a student is ineligible for services at CPS. CPS maintains an extensive database of providers in the area who have been vetted by staff members.  We strive to provide quality referral information in a timely manner taking into account the individual needs of each client. Students can request to meet with a case manager to discuss off-campus referrals, or may be referred to case management after attending walk-in hours.  For assistance with off-campus referrals without an appointment, please email cpscasemanagement@kennesaw.edu

    Navigating Insurance Benefits handout

    **How to pick a counselor handout

  • Students are encouraged to meet with a clinical case manager at CPS upon discharging from a hospital for a myriad of services. Case managers work with students to coordinate treatment, both on- and off- campus and are available to provide assistance and advocacy while working with professors to return to classes, including helping students compile any documentation needed to validate your absences. Case managers can serve as a point of contact for university faculty and staff as well as with treatment centers or other off-campus providers. Finally, case managers work with students to navigate the various processes involved if a student wishes to withdraw from classes or submit appeals for grades.
  • Many students with ASD find it difficult to transition from the K-12 education system to higher education.  Case management services for students on the Autism spectrum may focus on providing coaching, improving executive functioning skills, serving as an advocate with faculty and staff, and other areas depending on the student's individual needs.  During the academic year, CPS also offers an ongoing weekly group focused on participants' specific social and behavioral needs.  During group participants review and practice social, emotional, and problem-solving skills in a small group setting. Group discussions review and/or practice:

    • how to interact positively with others, having conversations,
    • cooperating with others
    • role playing conversational skills, including verbal and non-verbal social signals/cues
    • ways to develop and maintain friendships
    • problem solving and conflict resolution skills
    • social-emotional reciprocity
    • identifying, managing and communicating their own emotions. 

    The Kennesaw State University Healthy Eating and Living (HEAL) Team provides treatment for KSU students who present with eating and body image concerns and meet criteria for outpatient care of lower complexity.  We typically complete a 4-discipline evaluation including an assessment by each discipline in our team - a counselor, a dietitian, a psychiatrist and a physician.  This thorough assessment enables us to make the most appropriate and effective treatment recommendations which may involve treatment with our HEAL Team, or treatment at a lower or higher level of care.  Therefore, an assessment by the HEAL Team does not necessarily indicate that treatment will be provided by the Team.

  • A Release of Information is a statement signed by a client authorizing CPS staff to receive and/or share information about the client's situation. While receiving services, often CPS staff will need collateral information from your previous provider(s) and/or your permission to communicate with someone on your behalf. Additionally, prior to or after receiving treatment you may need to transfer care to or from CPS. In any of these situations, a signed Release of Information is needed.

    Consent Authorization to Release Information (ROI) form